GHC collects personal information from its members and from membership applicants, contractors, employees, and people we do business with. The information we gather helps us to continually improve your experience at GHC. This personal information may include: your name and contact information; date of birth; preferred communication methods; business name (in the case of a corporate membership) and business address; bank details and credit card details. We also create information that becomes part of the personal information we hold about you, such as your membership number and your usage of the club. We may also collect and create details on joint members and other family members, where applicable, including family members under the age of 18.
We also collect the following information:
The term "sensitive information" in this context refers to information related to your racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership. Whilst we do not generally collect sensitive information unless it is volunteered by you, we do specifically collect health data to the extent that it is required to assess your readiness for physical exercise. By providing the sensitive information to us, you are consenting to our using it in the manner set out in this Policy.
We do not knowingly collect personal information from individuals under 16 years of age without the permission of their parent or guardian. As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.2.3.
In the interests of security and the prevention of crime, we may take a digital photograph of each member to whom a membership card is issued. By providing the digital photograph and/or form of identification to us, you are consenting to our using it in the manner set out in this Policy.
When you use the GHC website (“Our Site”) or contact us by post, telephone, fax, email or SMS, we collect, store and use certain personal information that you disclose to us. This includes details such as your name, address, telephone, fax, email and mobile phone number as well as traffic data, location data, web logs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. If you contact us, we may keep a record of that correspondence.
We also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Information you give to us is used in the following ways:
2.1.to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us including for example to administer your membership of the club, to facilitate bookings of classes and appointments and to facilitate the provision of certain services to us by third party service providers and other transactions;
2.2.to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about, to process payments and maintain accounts and records, to prevent crime and aid in the prosecution of offenders, and to maintain membership records;
2.3.to improve our platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical, research or other functions on our behalf;
2.4.to send you newsletters and promotions and to conduct surveys, prize draws, competitions and other promotions via email, telephone or post (only if you have opted in to receive such communications);
2.6.to notify you about changes to our service; and
2.7.to ensure that content from our site is presented in the most effective manner for you and for your computer.
With your consent, other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.
Our site may include links to other websites. We do not provide any personally identifiable customer information to these advertisers or third-party websites.
If you have any concern about privacy at GHC, please e-mail us a thorough description and we will try to resolve the issue for you.